Belinda★☆☆☆☆Google
February 20, 2026
👎🏼
"Cancelled my surgery with less than 24 hours notice — after a month of preparation"
I had a procedure scheduled for a Friday morning and received a cancellation call less than 24 hours before. The reason given was that my last in-person consultation was 10 months ago. That is information this office had access to from the moment I booked — a full month prior.
In that month, I checked in with the office weekly with preparation questions and received zero indication that anything was wrong with my eligibility. I filled a prescription they required me to have. I took a Friday off work. I cancelled my gym membership for the recovery period. And because you cannot drive yourself home after this procedure, I spent two weeks working through my small circle of friends — all small business owners — to find someone willing to rearrange their schedule to drive me. That's a 2.5 hour round trip for a 90 minute procedure. Their schedules were now affected too.
The week before the surgery I called the office with a question about an additional treatment, and I could clearly hear the doctor in the background audibly prompting his receptionist on what to say to me.
This office had every single piece of information needed to identify this supposed eligibility issue weeks ago — and said nothing. Not during my weekly calls, not when I confirmed my prescription, not at any point. Instead they let me complete the full logistical and emotional preparation for surgery, which is not a trivial thing for someone who doesn't undergo procedures regularly, and cancelled at the last possible moment.
No meaningful accountability. No effort to make it right. I'll be going elsewhere and I'd encourage you to think carefully before investing your time, energy, and trust here.
