January 31, 2026

DISAPPOINTING RESULTS AND FAILED REVISION Before my Sept 2023 surgery with Dr. Graw, I had never had any plastic surgery or injections. When I asked if my case was straightforward, she told me, “Oh, you’re a dream!” I felt misguided by her over-confidence and distracted by her "shining credentials"—her Harvard, Stanford, and other elite affiliations. Despite charging the highest fees among the four surgeons I consulted, her results were absolutely disappointing. In addition to upper and lower eyelid procedures, I paid for a ptosis repair to create a wide-open, alert appearance. The repair was a failure; eight months later, my left eyelid became loose and half-closed. The revision in Sept 2024 was equally messy. I was left with a “significantly heavier” left eyelid, unnatural fold lines when smiling, deep scarring, a visible “bump” at the end of the right incision, and dark circles that were worse than before. For two years, I trusted Dr. Graw and followed her instructions—including using a q-tip to massage my scars every day, which I later learned was useless, and unnecessary for a properly performed surgery. During this "forever" recovery, I looked strange, felt frustrated, and avoided social gatherings and photos. I eventually consulted three other renowned surgeons regarding my eyes and other procedures. All three immediately identified the flaws in Dr. Graw’s work without me mentioning a single detail. Fortunately, one of these surgeons successfully fixed my eyes in Oct 2025. While I am generally happy with the results, I can't say at this point that the residue scarring would completely disappear. I deeply regret choosing Dr. Graw. It was a three-year ordeal that wasted a lot of my time and money.

January 25, 2026

I had a really great experience at Graw Beauty. Dr. Graw is very friendly, knowledgeable and gave me plenty of time during my appointment to go over my options. I never felt rushed, and definitely recommend coming here if you’re looking for quality and great bedside manner.

December 9, 2025

I had a BBL treatment done with Jess. She was incredible! She listened to my areas of concern, asked questions about my lifestyle and skin history and explained the process throughly. She was gentle throughout the treatment and made sure I wasn’t uncomfortable at any point. She very clear with post treatment care. After 3 days my skin is already noticeably healthier and my sunspots are almost gone! I’m so happy!

December 7, 2025

I went to Jess for a bbl laser treatment and the whole experience exceeded expectation. The patient care coordinator was welcoming and put me at ease. Jess is professional and so knowledgeable. She was so reassuring during the procedure - always telling me what was coming next and making sure I was comfortable. I’m already seeing so much improvement in skin texture and uniformity!

December 6, 2025

I honestly cannot say enough good things about Graw Beauty in Palo Alto. I see Jessica Pulito regularly for my aesthetic skincare, and she is truly exceptional. I also know Jess from working together as nurses, so I’ve seen firsthand how smart, dedicated, and patient-centered she is. It’s been so reassuring to experience that same level of care and commitment in an aesthetic setting. She’s patient and thorough when reviewing my goals, takes the time to explain options, and genuinely wants the best outcome for her patients. I always feel completely comfortable in her hands, and the results are consistently beautiful and natural. Everyone at Graw Beauty is warm and easy to talk to, and the space always feels welcoming. They truly want what’s best for your skin rather than just selling products or services, and they make you feel confident and informed. I really feel like I’ve found the best place in the area. Highly, highly recommend Graw Beauty, especially Jessica!