February 9, 2026

I am so disheartened to write this because I was very excited and totally prepared to drop over 13k for a procedure here, but the level of care this facility provides is very poor. I had planned out my surgery with a decent amount of time (around 3 months) but was given very little update and ability to speak up about what I wanted done. The consultation was free, but very rushed and not an enjoyable experience. I am not saying it has to be the most fun time ever, but it should be, at the very least, a warm and welcoming environment. Unfortunately, I did not get the sense that I was welcome there, maybe it was because of my young age, and it seems this place caters to much older people, I just was kind of brushed off with my needs. I had called multiple times to speak to the doctor and nurses that would be working on my surgery to make some tweaks to what I had wanted (which I was told I can do), but it seems you cannot get any of them on the phone ever. I was about 1-2 weeks out from my surgery date and was starting to feel very nervous about the procedure I was getting and I wanted some reassurance about what exactly I was going to get done and how it will look since this was a major surgery, but I was told he could not speak to me at all since he was booked up for every minute of the next 2 weeks?? how is this possible to not have a single moment of your day free for the next 2 weeks? I am sorry but it seems like place is just pushing people in and out the door without any care for the patient's wellbeing and aftercare. All I wanted was a 10 minute call with the Dr and I could not even get that, it was because of this lack of care and time for me that I decided I could not go through with this procedure, I could not imagine how negatively this procedure would have impacted me if I had gotten it done here. Thankfully I trusted my gut feeling and decided against it. I had went in person to cancel my surgery about 1 week before the date because it was the only time I had to go, but the insane hassle they put me through because I wanted to cancel was actually crazy. She had questioned me over and over why I wanted to cancel the surgery, and I had told them it was simply because the Dr would not meet with me over a Zoom call for 10 minutes and I just had a feeling this lack of time for me would occur post-surgery. Then, I asked if I could receive a refund for this surgery and the lady straight up said "she does not know". How could you have worked here for years and do not know if anyone has ever received a refund for canceling a surgery, it just seemed very suspicious to me as if she was forcing me into the surgery because I may not be able to get a refund. Just was a very horrible experience overall, it was like I was being berated right in front of my face by one of the assistants. I have completely blocked her name from my mind because of how rude she was to me. Nevertheless, I canceled my surgery and was called about one week later to discuss the amount I would be refunded and it was about 60% of what I payed so I lost out on about 30-40% of what I payed, so thousands of dollars are gone. Honestly, I was just thankful to be out of this bad situation and was willing to accept whatever amount they would give me; the problem is that it took them over 2 entire months to give me my money back. This is absolutely unacceptable considering I had to pay my entire procedure one month prior to the surgery so I was out of 15K for about 3/4 entire months. I do not know why it took them so long to give my money back to me, I kept calling and every time they would say the check got lost in the mail multiple times, yeah sure, I bet you they never even sent it in the first place. What a terrible experience I had here!! If you are fine with being spoken down to and having the workers here speak to you as if you are an inconvenience then be my guest and book a consultation, if you are like me and want a nice, comfortable experience, I suggest going literally anywhere else!

January 29, 2026

My Daughter had a Breast Reduction with a lift and Lipo with Dr. Spence 6 weeks ago. We are beyond happy with results thus far. And I can not say enough good things about the entire staff… From the two ladies at the front desk to all the nurses we’ve dealt with! They are kind and understanding… my questions are answered immediately with kindness and accuracy! Dr Spence was amazing… informative and so helpful with guidance for what was best for my daughter. I would recommend everyone give this office and Dr Spence a try if interested in any breast surgery.

January 13, 2026

I had an amazing experience at Hillcrest Plastic Surgery. Dr. Spence and his staff kept me informed and comfortable and truly cared for. I had a very small procedure, but felt no pain and the results look natural and exceeded my expectations. I highly recommend Hillcrest Plastic Surgery and Dr. Spence for any plastic surgery.

November 24, 2025

I’ve been seeing Dr. Spence for over 10 years, and I wouldn’t trust anyone else with my aesthetic care. He always takes the time to sit with you, listen, and really understand what you’re hoping to achieve whether it’s a surgical procedure, injections, or laser treatments. What I appreciate most is that he works within the natural shape of your face and body, enhancing what you already have never pushing for more. His approach is thoughtful, conservative in the best way, and always tailored to you. I highly recommend Dr. Spence to anyone looking for a skilled, honest, and caring plastic surgeon.

November 23, 2025

I had an amazing experience with Dr. Spence, especially after a disappointing prior experience with another injector. I'm truly in awe, humbled and i jumped the gun giving the entire practice a not so favorable review before. From the moment I arrived, the entire staff was incredibly welcoming, and the Office Manager, Jackee was fantastic. They truly set a new standard for service! Dr. Spence took the time to answer all my questions and went above and beyond to ensure I was comfortable. The results surpassed my expectations, and I couldn't be happier! I highly recommend Dr. Spence /Hillcrest Plastic Surgery for anyone considering cosmetic surgery. Thank you for a life-changing experience! Looking forward to other transformations.