December 5, 2025

I had gender-affirming top surgery with Dr. Bastidas, and I want to begin by saying he is an exceptional surgeon. His skill, bedside manner, and genuine compassion truly made me feel cared for. I admire the work he does not only for trans patients but also for individuals born with congenital conditions. He is talented and kind, and I’m grateful for the surgical care I received. My low rating is strictly because of his support team. Throughout my experience, I had major issues with communication, professionalism, and the way I was treated. Fiore, the surgical coordinator, was consistently unprofessional and dismissive. Communication was unclear, deadlines were missed, and when I asked questions, I often felt like I was bothering her instead of being supported during a major medical process. NP Lindsey showed a noticeably cold and indifferent demeanor. As a transgender patient, I did not feel welcomed or respected. Her communication style lacked warmth, patience, and the basic interpersonal skills that are especially important when working with transgender and non-binary individuals. NP Robin was a bit more approachable, but still lacked consistent communication and follow-through. Important updates were delayed, and I often had to chase information that should have been provided proactively. Overall, the team’s lack of communication, empathy, and interpersonal skills made an already vulnerable experience feel more stressful than it needed to be. Dr. Bastidas, if you ever see this, please know that you are truly excellent, but your team has a direct impact on your patients’ trust and comfort. The people around you can make or break the patient experience. Strengthening your support staff would reflect the level of care you personally provide. I’m glad that other gender-affirming programs at Northwell and Mount Sinai now include surgeons with teams who offer more consistent professionalism and respect for transgender and non-binary patients. I hope this feedback helps improve the experience for future patients

April 11, 2025

Dr. Bastidas is an incredibly skilled surgeon and just an all-around amazing person. Besides his work in pediatric reconstructive surgery, he helps NYC's transgender community access world-class gender affirming surgical care. I had facial feminization surgery with Dr. Bastidas only a week ago and even with a lot of healing left to go I'm already in love with my results. I 100% recommend him to anyone considering facial feminization surgery!

February 12, 2025

to the dolls: i want to show some love for dr. bastidas' team, who grounded me and showed such patience and compassion through three surgeries over 2 years that changed my life. it was over incessant (neurotic) phone calls to the office that i found a friend in fior, the surgical coordinator. not only did she very clearly outline what was expected of me and have an answer to every question along the way, she cared to acknowledge my anxiety over the bureaucracy of insurance authorizations, always asked if i was well, and even advocated for me to get a surgery date moved up when this possibility arose. one of my favorite aspects of being treated by dr. bastidas was chitchatting with fior, and she deserves her flowers for what she makes happen behind the scenes. lindsey, the nurse practioner, was the calm voice of reason and my lifeline while i spiraled in recovery. she made herself very available to address my every concern, communicated realistic expectations and timelines, and showed such kindness in the way she celebrated alongside me. she came to check on me before one of my surgeries, and took extra care to make sure everything was in line and that i was comfortable. it is invaluable to have a familiar face in your corner in that sterile hospital setting while you're twiddling your thumbs awaiting next steps. dr. bastidas changed my life. our conversations were so easy and i felt heard and seen always. there was no ego with him, and all our planning felt collaborative. i appreciated how transparent he was about expectations and what exactly was going to be happening at each surgical site. it was clear that he was as invested in the quality of his work as i was in my desired outcomes. he advised against several procedures i had inquired about because he felt they would be unnecessary, and i am so glad he did because my results are so natural, just like i asked. i'm living a whole new life, and for that, i'm forever grateful to you, dr. bastidas. it is a shame to see this team being bashed given the amount of care i know, from experience, they pour into their work. these folks are certainly not here to impede you in your journey.

October 29, 2024

I am trans and went to this office for facial feminization. At the initial appointment he seemed great and told me in 3-4 months the surgery would be we just had to get approved by my insurance fidelis that he accepts. That was May 5 2024 it has been seven months and still no approval or contact from the Dr office regarding them getting it approved. Once I was told oh it was denied and they did not resubmit the papers to appeal it and the time lapsed and they had to start the process over. Upon calling the insurance I found out the denied claim did not even list all the procedures that I asked to have. I had to harass the office trying to get hold of any. I could not even get a call back from bastidas just a distant email apologizing and saying he will push me forward in surgery date once approved for the inconvenience and I never heard back from his or his staff. This experience has caused much pain stress and frustration and I hope this helps some one else putting their trust in this Dr to be completely disregarded as a patient at this office

October 17, 2024

Dr. Bastidas is fabulous at what he does. It’s mind blowing to think about how much he’s changed my life. The way he made me look the way I’ve always felt but better, is crazy. He’s very mindful, careful, and clear. He likes to understand who he is caring for before he does his work and he is very skilled and careful with his craft. An absolute gem of New York that contributes to the New York legend standard of being the greatest, that makes us proud to call New York home and the best city in the world. Top tier level craftsmanship.