E Eav★☆☆☆☆Google
February 18, 2026
I am sharing my experience regarding a refund issue.In August, I signed a standard intake form during a Botox visit. On December 22, I prepaid $3,600 for a discounted Ultherapy treatment. At the time of payment, I was not asked to sign a new agreement or clearly informed that this purchase was non-refundable.
After I became pregnant, I was medically unable to proceed with Ultherapy. Since the service has not been rendered, I requested either a refund or to switch to other treatments such as Botox or pigmentation treatments. The clinic declined and stated that the intake form I signed during my first visit applies to all future treatments and means that all payments are final.
However, the document I signed did not clearly state that it applies to future transactions. My understanding was that it was specific to my first visit. If I am entering into a new treatment and making a new payment, I believe important terms such as non-refundable policies should be clearly communicated again. I was not informed of this when I made the December payment.
Additionally, during a follow-up phone call, a female customer service representative’s tone made me feel extremely uncomfortable.
I did not feel the matter was handled professionally.
I understand that businesses have policies, but when no service has been rendered and medical circumstances prevent treatment, I believe a more reasonable solution should be considered.
For anyone considering prepaid treatments at this clinic, I strongly recommend asking in advance clearly and in writing whether the payment is refundable or transferable before making any purchase.
